HVAC REVENUE SYSTEMS
Privacy Policy
This Privacy Policy explains how Forge HQ PTY LTD (ABN 50 699 647 777) ("Forge", "we", "us", "our") collects, uses, discloses and protects personal information when you visit our website, submit an enquiry, or use our services. We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information we collect
We may collect the following types of personal information:
- Contact details such as name, phone number, email address and suburb/postcode
- Enquiry details, such as the nature of a heating or cooling job, repair or install request
- Communications you send us via call, SMS, web form, or chat, including auto-reply conversations
- Technical data such as IP address, browser type, and website usage collected via cookies and analytics tools
- Information from advertising platforms (such as Meta and Google) where you interact with our ads
2. How we collect information
We collect personal information directly from you when you complete a form on our website, call or message us, or respond to an automated follow-up message. We may also collect information automatically through cookies, tracking pixels, and similar technologies, and from third-party platforms used to run our advertising and booking systems.
3. How we use your information
- To respond to enquiries and connect you with a relevant HVAC contractor or service provider
- To schedule audits, bookings, callbacks or appointments
- To send service-related SMS and email communications, including automated and follow-up messages
- To improve our website, marketing campaigns and lead-generation systems
- To comply with legal obligations
4. Disclosure of information
We may share your information with trusted third parties for the purpose of fulfilling your enquiry, including HVAC contractors or businesses you are referred to, marketing and CRM platforms (such as GoHighLevel), advertising platforms (such as Meta and Google), and IT or analytics service providers. We do not sell your personal information to third parties.
5. Cookies and tracking
Our website uses cookies and similar technologies to operate effectively, analyse traffic, and support advertising campaigns. You can control cookies through your browser settings; disabling cookies may affect website functionality.
6. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including secure storage and restricted access to our systems.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
8. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
9. SMS and communications consent
By submitting your details, you consent to receive SMS, email, and call communications from us regarding your enquiry. You may opt out of marketing communications at any time by replying STOP or contacting us directly.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.
11. Contact us
If you have questions about this Privacy Policy or wish to make a complaint, please contact us at:
Forge HQ PTY LTD
Email: